A clear credit policy.
Credits are simple: you pay for completed seconds of processing, and a processing failure on our side returns the credits automatically.
Processing charges
One credit covers one completed second of video processing. Partial seconds are free. A job reserves an estimated number of credits when you start it, then settles to the measured completed seconds after processing.
Failed jobs
If a job fails because of a Backdrop processing error, the credits charged for that job are refunded automatically. The refund appears in your account balance and usage history.
Credit purchases
Credit packs are added after Razorpay confirms the payment. If a payment appears completed but your balance did not update, contact us with the Razorpay payment reference and the email on your Backdrop account.
Payment refund requests
For duplicate charges, billing mistakes, or other payment issues, email softfields@gmail.com as soon as possible. We review requests case by case and do not limit any consumer rights that cannot be waived under applicable law.
Contact
Email softfields@gmail.com with the subject “Backdrop billing support.”